By using GoSpotCheck for the “new product launch” audit, field reps reduced time collecting data at restaurant locations by 75%. Similarly, management lessened the time aggregating and organizing data by an astounding 97% (Figure 1).
These gains in efficiency allowed for two major improvements within this Top 5 Fast-Casual Restaurant’s organization:
The four-week audit on the new menu item demonstrated that this restaurant drastically improved internal efficiency and productivity. GoSpotCheck helped the fast-casual leader reduce cycle times by almost half.
Data from GoSpotCheck Missions showed a reduction from a 30% range in total product execution to a 16% range (Figure 2). The restaurant’s management was able to quickly react to findings from early test markets and vastly enhance overall performance.
Instant feedback and real-time data decreased the number of product issues over the course of a few weeks.
Inside the GoSpotCheck dashboard, this Top 5 Fast-Casual Restaurant can filter audit results by location, rep, account, and more. The aggregated data helps quickly identify which regions are performing consistently against product standards and isolate regions showing variances.
During the “new product launch,” the bottom three regions averaged a variance from standards of 28.6%, and the top three regions averaged a variance of 11.3% from standards (Figure 3).
Armed with this information, the restaurant’s leadership directed training and education towards locations that needed additional resources. Furthermore, the top performing regions became examples for company-wide best practices.
GoSpotCheck data is organized in a manner that helps find a relationship between product ingredients and performance. Key product risks can be clearly identified before a nationwide rollout of the new menu item.
During this restaurant’s audit, Ingredient B proved to be the largest issue, which gave management foundation to positively alter the ingredient to better suit the menu item. Data also demonstrated what ingredients were performing well, like Ingredient D (Figure 4).